Privacy Policy

Introduction 

This notice provides you with information concerning our collection and use of personal data. If you have any queries regarding this statement, please do not hesitate to contact us.

 

Legal basis 

We collect, control and process your personal information because this is necessary to provide you with information, answer any queries you may have and for the provision of our services to you. We may also occasionally contact you to keep you informed of new products and services that may be of interest or benefit to you based on your original requirements.  Contractual necessity and legitimate interests are therefore the lawful basis for collecting, controlling and processing your personal details and those of your employees and service providers.  

For insurance underwriting and estate planning purposes we may collect special or sensitive personal data on the lawful basis of necessity to contract. 

Sensitive personal data: 

  • Racial or ethnic origin 
  • Political opinions 
  • Religious or philosophical beliefs 
  • Trade union membership 
  • Genetic data 
  • Biometric data 
  • Data concerning health 
  • Data concerning sex life or sexual orientation 

Where you have disclosed sensitive personal data about an employee, we will assume that you have obtained informed consent to such sharing.  

It is entirely up to you as to whether or not you choose to provide us with any personal information. If you choose not to, we may not be able to assist you.  

We do not use your personal data for marketing purposes nor will we share your data with any other organisation for marketing purposes.  

 

What data we collect & what do we do with it 

Completing our initial enquiry form. 

If you contact us via the web form on our website your data will be protected by a secure socket layer. This site is hosted at WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help to improve it. For more information about how WordPress processes data, please  see Automattic’s privacy notice. If you enter details into our webform these will be transmitted to us via email and temporarily stored on a Microsoft Hosted Exchange  

Calling our customer line 0330 055 2763 or writing to us at WIZE VIRTUAL ADMIN (Death and Disease), Britannia House Caerphilly Business Park, Caerphilly, CF83 3GG 

This number, or posting a letter, will take you to our answering and post scanning service provided by Wize Consulting Ltd. Their terms can be found here. Your message will then be transmitted to us via email and will be temporarily stored on a Microsoft Hosted Exchange. 

What we will do with your enquiry 

Once we have responded to your enquiry your data will be transferred to our local encrypted server located in the UK. Where communications are ongoing we will store your details within our CRM system which is built and maintained by Askew Brook Ltd. Their terms can be found here.  

Doing business with us 

In order to provide advice on insurance and estate planning services we will require your contact details including personal email addresses. Your name and email and information relating to the work we undertake for you will be stored on our encrypted devices. 

Estate planning services are provided by Accord Legal Services. Their terms can be found here.  

All support services 

We collect and use information about your firm, which may include personal data to keep you informed and to have dialogue with you around regulatory compliance matters. 

Additional information is needed to process applications to regulators, for example FCA Connect and FCA Gabriel. 

Most of the information we hold about you is publicly available information and most of our processing involves electronic communications with you at your request. 

 

Sharing your data 

Our work giving advice on insurance and estate planning requires us to hold information about you. 

In the course of our work with you we may share or require you to share personal data related to the people in your family or household, and business.   

The information you provide us with will be shared with contractors or consultants working with us, insurance/funeral plan/estate planning providers, The Financial Conduct Authority (FCA) or occasionally another regulatory body in order to complete the work for you. Our external associates are registered Data Controllers and we hold non-disclosure agreements with them.

We also use external data processors that will hold information for the following purposes: 

  • Secure file sharing 
  • Data backup
  • Dissemination of information 

All external processors are only permitted to process your data in line with our instructions. 

 Data processors 

Otherwise we will not share your personal information with other companies without your express authority except if the firm is sold or where we are required to do so by law. 

 

Marketing 

The information we collect about you is used solely for the purposes for which it was provided. We may occasionally update you on new products or services but only if we feel they could be of genuine benefit to protecting your family or business against the impact of death or disease, rather than as part of a blanket marketing campaign. We have assessed such communications as falling within our legitimate interests and that our interests are balanced against your rights and freedoms in a way that does not prejudice these. 

 

Your rights 

Under data protection law you have the right to ask us for a copy of the information we hold about you, and to have any inaccuracies corrected or removed. You may also ask us to delete all personal data held by us or any controller or processor with which we have shared your data. 

To do this, please either contact us in writing, by telephone or email. 

 

Contact 

For any queries about data protection please contact: 

Rob Brooks. 0330 055 2763. WIZE VIRTUAL ADMIN (Death and Disease), Britannia House Caerphilly Business Park, Caerphilly, CF83 3GG. www.deathanddisease.com  

 

Where we store your Personal Data 

All the data that we collect is stored on our encrypted server or back up drives in the UK or with our listed processors under contract. 

 

IP Addresses and Cookies 

Our website uses cookies purely to enhance your experience.  

(A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.) 

Vital cookies! 

Ones that are essential to the operation of the website. These cookies enable a site to remember text entered in a page within the same session or to remember whether a user is logged in or not, the site cannot function without them. 

Performance cookies 

Performance cookies, which collect information about website usage to enhance the web experience. Examples of these include website analytics (i.e. Google Analytics) and ad-response rates (where data is collected exclusively for calculating click-through rates). They don’t collect information that can identify a particular visitor. These cookies are usually persistent and have fairly long expiry rates. 

Functionality cookies  

These remember the choices that users make within a web page, such as usernames, language or region to provide an enhanced, more personalised web experience. They cannot track your activity on other websites and are anonymous. 

Advertising cookies 

Targeting or advertising cookies collect information about your browsing habits to tailor third-party advertising to meet your interests. They are usually placed by advertisers with website operators’ permission. We do not use this type of cookie. 

Any changes we may make to our privacy policy in the future will be posted on our websites where appropriate or may be notified to you by post or e-mail.